We collect only what we need, protect it properly, and never sell your personal information. This policy explains exactly what data we hold, why we hold it, and what you can do about it at any time.
Six principles that guide how Pragmatic handles every piece of information you share with us.
We collect only what is genuinely necessary to run your account, process payments in PKR and keep the platform secure. Nothing extra, no sneaky background harvesting.
All data is encrypted in transit using TLS and stored on hardened, access-controlled servers. Payment details such as your JazzCash or Easypaisa credentials are never stored in plaintext.
Your personal information is never sold to third-party advertisers, data brokers or marketing companies. Full stop. We share data only where strictly required — see the policy below for details.
You can access, correct, export or request deletion of your personal data at any time. We take these requests seriously and process them within the timeframes set out in this policy.
We use cookies for session management and platform analytics only. We don't use third-party tracking cookies for retargeting or cross-site profiling.
We don't hold your data forever. Retention periods are tied to legitimate business and legal requirements, and data is securely deleted when no longer needed.
Pragmatic operates the online gaming and sports betting platform available at pragmatic.cx, including the dedicated Android app available via our Download page. When this Privacy Policy refers to "Pragmatic", "we", "us" or "our", it means the team and systems behind the Pragmatic platform.
This policy applies to all players registered on Pragmatic and to anyone who visits our website or uses our app, whether or not they have a registered account. If you have questions about how we handle your personal information, the details to reach our support team are at the end of this page.
We collect personal information in a few different ways depending on how you interact with our platform. Here is a straightforward breakdown of what we hold and where it comes from:
Information you give us directly:
Information collected automatically when you use the platform:
Financial and transaction data:
Every piece of data we collect has a clear purpose. We do not use your information for anything beyond what is described in this policy:
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, email, mobile number, date of birth |
| Identity verification (KYC) | CNIC, address, document scans |
| Processing deposits and withdrawals in PKR | Payment method identifiers, transaction history |
| Fraud prevention and security monitoring | IP address, device data, login logs, betting patterns |
| Customer support | Support messages, account activity relevant to your query |
| Platform improvement and analytics | Aggregated, anonymised session and usage data |
| Responsible Gaming tools | Play history, deposit frequency, session duration |
| Sending account and promotional notifications | Email address, mobile number (where you have opted in) |
We do not use your data to build advertising profiles, sell to data brokers or share with unrelated third-party marketers. If you have opted in to promotional messages and wish to stop receiving them, you can update your notification preferences within your account settings at any time.
We process your personal data on the following legal grounds:
We do not sell, rent or trade your personal data. There are, however, a limited number of situations where sharing your data with third parties is necessary for the platform to function:
All financial transactions on Pragmatic are conducted in Pakistani Rupees (PKR). The payment methods we support — JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets — each have their own privacy policies governing how they handle your financial information on their end.
On our side, here is what we store and what we do not:
Transaction records are retained for as long as required by our financial record-keeping obligations. This is typically a minimum of five years from the date of the transaction.
The Pragmatic website and app use cookies and similar local storage technologies for the following purposes:
We do not use third-party advertising cookies, retargeting pixels or cross-site tracking technologies. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to log in and use the platform.
We keep your personal data for as long as your account is active and for a defined period afterwards, depending on the type of data:
When data is no longer needed and the retention period has passed, it is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical purposes.
As a Pragmatic player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via live chat or by emailing us at the address in the footer.
Request a copy of all personal data we hold about you. We will respond within 30 days.
Ask us to correct any inaccurate or outdated personal information on your account.
Request deletion of your personal data where we no longer have a legal basis to hold it.
Ask us to limit how we use your data while a dispute or review is in progress.
Receive a copy of your data in a structured, machine-readable format to transfer elsewhere.
Object to processing based on legitimate interests, including direct marketing communications.
Protecting your data is something we take seriously at Pragmatic. Our technical and organisational security measures include:
Despite these measures, no online platform can guarantee 100% security. If you suspect that your account has been accessed without your permission, contact our support team immediately so we can lock the account and investigate.
Pragmatic is strictly an adults-only platform. You must be at least 18 years of age to register and use our services. We do not knowingly collect any personal data from anyone under the age of 18.
If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, void any transactions associated with it and securely delete the data. If you believe a minor has registered on our platform, please notify us via live chat immediately.
Parents and guardians concerned about underage gambling are encouraged to visit our Responsible Gaming page for guidance on parental controls and protective tools.
We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or changes in applicable requirements. When we make material changes, we will notify registered players by email or via an in-platform notification before the update takes effect.
The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically, especially if you are using new features of the platform that may involve additional data processing.
Continuing to use the Pragmatic platform after the effective date of a revised policy means you accept the updated terms. If you disagree with any changes, you can request account closure before they take effect.
If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a privacy concern, our support team is available 24/7.
The fastest way to reach us is via the live chat feature inside the Pragmatic app or website. For formal privacy requests, you can also email us — our contact address is displayed in the footer of this page.
Please include your registered username and a clear description of your request so we can handle it as efficiently as possible. We aim to acknowledge all formal requests within two business days and to resolve them fully within 30 days.